SATISFACTION GUARANTEE

If your books are damaged in shipment, defective, or incorrectly shipped, we will gladly make it right and refund you for the return postage. If for any other reason you are not completely satisfied with your order, you may return any title for a full refund. It is important for you to enclose a copy of your order and a note explaining what you want to do (replace a damaged title, issue a credit/refund for a title you do not want, etc.)